Gremlins Like Gremlins under Niagara Falls, articles posts and commentary deriding the use of rewards and incentives are popping up everywhere on the internet.  While innocent at first, not unlike the cute and cuddly Gizmo from the movie, they too have morphed into ferocious monsters, fed, not based on time, but by the speed of social media and lack of due diligence.  

So here I am, again, forced by "internal motivation" to take time to provide a counterpoint to the growth of misinformation and the cult of personality surrounding the "age of non-incentives."  In the movie, Gremlins were fearful of light and could be destroyed by it – I am hopeful by continually shedding light on the issue I can do the same.

I don't think this will be the last time I confront this issue.  The web has a way of holding this type of information in abeyance, waiting, lurking.  I'm sure in the near future someone will find a dusty tomb or link somewhere that says incentives cause baldness and I'll be back at the keyboard (hmmmm…. maybe after being in the biz for 25 years that's the reason?)

But – spurred on by support in the comments to my post last week and emails – I push the rock once again.  

Below is another presentation (quickly assembled) on how to look at incentive reward strategies within the context of how business operates.  Comments welcome as always.

(email subscribers will probably need to click through to the post to see video)


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  • Scott Crandall

    Paul — Excellent post; very clear presentation. Unfortunately, as much as anything (and I’m NOT saying “give up”) I think right now we’re fighting a couple of cyclical events: one, after Enron and last year’s Wall St. meltdown, coupled to the current politically-correct impulse that “Nobody needs to make over X dollars [fill in the amount], and there’s something wrong with programs that do that,” it’s become “stylish” to attack rewards. After all, who’s going to defend a program that paid 30 year old brokers $40 million? All the right people are against rewards.
    Two, with the recession, companies are trying to cut budgets, and it’s “safe” to cut something (rewards) that “all the smartest people” are telling you are unnecessary anyway.
    So, the bottom line as I see it is that we’re going to be fighting the cycle for a while, and — with all the success the geniuses in DC have had stimulating the economy — it looks like we’ll be in this phase of the cycle for a while. Keep fighting!

  • http://profile.typepad.com/2of6 Paul Hebert

    I have to agree that some of the programs we’ve read about were bad – put that much money in front of someone and they will find a way to get it! Just bad design.
    The one war I really want to win is the “One size fits all” mentality. I get that some behaviors and actions don’t need awards. But getting rid of all of them is as much malpractice as incentive companies who say they can cure any organizational problem.
    Thanks for commenting Scott.

  • Joe Rice

    Wow, excellent video, thanks

  • http://blog.threestarleadership.com Wally Bock

    Yes, Paul, there are several factors at work here. Most important is the inability/unwillingness of many to recognize that incentives are part of the way groups of humans work. Business incentives are only a sub-set applied to human nature.
    And then, like a young person just arrived at college, there’s a tendency to reject our old beliefs in the face of the first reasoned counterargument. Much of that happens because we never examined those beliefs before.

  • http://profile.typepad.com/2of6 Paul Hebert

    Sometimes, like children – when we don’t like something we simply cover our eyes and hope it goes away. However, many of those throwing out incentives as an acceptable option for influencing behavior are those that have benefited and used incentives in their business and personal lives. Go figure. Thanks for the readership and the comments!

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